Hi everyone,

Here at GrabOne, our priority is our customers. We want to make sure you know what is happening with your current and upcoming purchases with us after the latest announcements regarding COVID-19.

As always, GrabOne will continue to provide you with offers for things to eat, see, buy, and do while we are in level 2 and beyond, even if it’s something that you’ll use later in the year. Doing this is the best way to continue to support NZ businesses like GrabOne, and get them back on their feet as quickly as possible.

Can I still buy coupons for things to do?

Yes! We have a mix of campaigns that you can use now or that you can use later in level 1. With offers that can be used during level 2 our merchants will be operating their service with physical distancing and contact tracing measures in place.

What will happen with my product deliveries?

Our product offers are still available to purchase and have delivered. Please do check highlights and conditions in each deal for more information.

Items purchased will be dispatched to you as soon as possible, however you may experience slight delays due to current high demand on couriers nationwide.

Our Customer Support team

Our customer support team are working hard to update you about your purchases and there may be a delay in responses during this busy time. The team are working remotely so won’t be able to answer the phone, so if you have an urgent enquiry, please email helpdesk@grabone.co.nz.

Support Local

As a NZ owned and operated business, we are also keen to support local business as we all rebuild into our new normal. Check out our GO NZ local collection, featuring things to do, products and getaways from NZ businesses. See the collection here.

Stay safe and look after one another.

Kia kaha New Zealand.

Belinda Lush

General Manager, GrabOne