OUR RESPONSE TO AUCKLAND ALERT LEVEL 3 & OUTSIDE AUCKLAND ALERT LEVEL 2
Here at GrabOne, our priority is our customers. We want to make sure you know what is happening with your current and upcoming purchases with us after the latest announcements regarding COVID-19.
As always, GrabOne will continue to provide you with offers for things to eat, see, and do, even if it’s something that you’ll use later in the year. Doing this is the best way to continue to support NZ businesses. As a NZ-owned and operated business, we are keen to support our local business partners nationwide. You can view some of them here in our GO NZ collection.
Can I still buy coupons for things to do?
Yes! GrabOne offers for activities, attractions, and restaurants will remain on site and are available to use now if you are outside of Auckland, or you can ‘Grab Now, Go Later’ and build your future to-do list with GrabOne. Our merchants will appreciate your business when things return to normal.
What will happen with my product deliveries?
Our product offers are in full operation and still available for delivery as normal. Our merchants are working hard to ensure delivery on time, but this may be impacted slightly if demand is high.
What will happen to the coupon I have purchased?
We have been working alongside our NZ business partners to ensure there is enough time in the year to use your coupon. Our team are busy working with merchants on possible extensions to coupon validity periods if that is required. Should there be any updates our support team will email you in due course.
Our Support team
Our customer support team are working hard to answer customer queries and there may be a delay in responses during this busy time. Our phone lines are not available at present yet your queries are important to us. Feel free to get in touch with us by emailing firstname.lastname@example.org.
Stay safe and look after one another.
Kia kaha New Zealand.
General Manager, GrabOne