Hi everyone, 

Here at GrabOne, our priority is our customers. We want to make sure you know what is happening with your current and upcoming purchases with us after the latest announcements regarding COVID-19. 

As always, GrabOne will continue to provide you with offers for things to eat, see, and do while we move from level 4 to level 3 and beyond, even if it’s something that you’ll use later in the year. Doing this is the best way to continue to support NZ businesses and get them back on their feet as quickly as possible. 

Can I still buy coupons for things to do? 
GrabOne offers for things like movies, attractions, and restaurants will remain on site, meaning you can ‘Grab Now, Go Later’ and build your post lockdown to-do list with GrabOne. Our merchants will appreciate your business when things return to normal. 

Also keep an eye out for our restaurant takeaway offers that will start launching on site from Tuesday 28th April 2020 onwards. 

What will happen with my product deliveries? 

Our product offers will be able to be delivered to you starting Tuesday 28th April 2020, which is in line with the government’s announcement that New Zealand moves to Level 3. Please do check highlights and conditions in each deal for more information. 
Items purchased will be dispatched to you as soon as possible, however you may experience slight delays as our merchants start dispatching their backlog of orders. Any queries please feel free to contact our team at: helpdesk@grabone.co.nz 

What will happen to the coupon I have purchased? 
By now our customer support team would have contacted you with an extension on your coupon validity periods. We have been working alongside our NZ business partners to ensure there is enough time in the year to use your coupon. 

Our support team 
Our customer support team are working hard to update you about your purchases and there may be a delay in responses during this busy time. The team are working remotely so won’t be able to answer the phone, so if you have an urgent enquiry, please email helpdesk@grabone.co.nz. 

Stay safe and look after one another. 

Kia kaha New Zealand. 

Belinda Lush 
General Manager, GrabOne