Purchaser Agreement
By purchasing a travel package on GrabOne you agree to the Terms and Conditions of GrabOne (www.grabone.co.nz/terms-and-conditions) and the additional Travel Terms and Conditions as set out in this schedule, and accept them without reservation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorised to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
Travel Agreement
All of our packages are offered by third party suppliers. The carriers, hotels and other suppliers providing travel or other services on this website are independent contractors and not agents or employees of GrabOne. By purchasing a package provided by a third party supplier, you agree to be bound by their terms, conditions and limitations, some of which may exclude or limit liability in respect of death, injury, delay, loss or damage to traveller’s person and/or effects. GrabOne is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond our control, and we have no responsibility for any additional expenses, omissions, delays, re-routing or acts or any government or authority.
Any ratings for suppliers are intended only as general guidelines, and we do not guarantee the accuracy of the ratings. We make no representations about the suitability of the information, products, and services provided by us or contained on our website for any purpose. The inclusion or offering of any products or services by us does not constitute our endorsement or recommendation of such product or service. All such information, products, and services are provided “as is” without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.
Travel Insurance
We highly recommend that all travellers take out comprehensive travel insurance cover valid for the entire duration of travel. GrabOne advises to all travellers that have existing travel insurance, to review their policy and the exclusions, and consider whether additional travel insurance is required. GrabOne recommend travel insurance cover that includes loss of deposits, cancellation charges, baggage loss, medical expenses and theft.
Passports, Visa & Entry Requirements
GrabOne strongly advises to check entry requirements to all countries, including Visa, health and passport validity.
Holding a visa or passport does not guarantee you entry into a country, or permission to remain in it. It is your responsibility to ensure you have all necessary documents and meet all criteria, and that you take the steps to acquire necessary documents make all applicable disclosures.
GrabOne accepts no responsibility for if you are refused entry to a country and hold no liability to cost or loss incurred to you as a result.
Travel Advice and Vaccinations
GrabOne recommends all travellers to refer to the travel advice posted by the New Zealand Ministry of Foreign Affairs and Trade at https://safetravel.govt.nz/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations.
Coupon Pricing
Our total deal value, including the advertised discount, is calculated on the “rack rate” or “Recommended Retail Price” of the room, tour, cruise, flight and inclusions. Suppliers may change the rates they charge at any time depending on the season and demand. We use the rack rate as the benchmark for all advertised deals as a consistent set price through the year that is 100% verifiable.
The information, products and services provided by GrabOne or our suppliers or published on our website may include inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to such information that appears on our website. We expressly reserve the right to correct any pricing errors on our website.
Coupon expiry and extension
All coupons can only be redeemed once by the holder of the coupon purchased from GrabOne. Coupons are only redeemable in respect of the goods and services as advertised in the specific deal on our website. It is your responsibility to redeem any coupon you purchase. All travel must be booked/redeemed by you before the expiry date as listed on the coupon. GrabOne will make reasonable attempts to contact and assist you in the event that a booking is not completed prior to its expiration date. GrabOne holds no responsibility for expired coupons that can no longer be redeemed due to booking limitations set by suppliers after the coupon expiry date. Expired coupons are non-refundable in whole or part.
Coupons cannot be exchanged or redeemed for cash, and are not valid with any other promotion unless stated otherwise. GrabOne accepts no responsibility for lost, stolen or fraudulent use of a coupon’s unique voucher code. Coupons are not permitted for resale.
Bookings and Ticketing
GrabOne recommend booking immediately or as soon as practically possibly after purchasing your travel package to better ensure access to your preferred dates and times of travel.
Bookings are made subject to any supplier policies and availability.
Any cancellations, alterations or upgrades to travel arrangements may incur an additional fee, depending on the terms and conditions offered by the supplier.
Unless otherwise stated, all travel is required to take place over consecutive days in one contiguous period. Flights must be taken in the sequence they appear on your ticket. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
Booking Guarantee
If after purchasing a coupon your preferred travel dates are not available as advertised, and a suitable alternative cannot be found, GrabOne will provided a full refund in lieu of booking and ticketing.
No refund is available if you simply change your mind or after the coupon has been redeemed through booking.
Cancellations, Alterations and Refunds
Cancellations are not possible after the booking has been confirmed with suppliers. If you terminate your holiday after booking you will forfeit any payments made, unless otherwise specified by the suppliers.
If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Changes to name details are not allowed by many airlines and other suppliers. While we will endeavour make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.
Alterations to bookings after tickets and confirmations have been issued are subject to administration fees and charges levied by hotels, airlines and other suppliers, and may incur an administration fee of $55.
General
We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our suppliers as a result of these Terms and Conditions, your purchase of a coupon or your use of our website.
We reserve the right at any time to modify these Terms and Conditions without prior notice to you. Please refer to this website from time to time to review the most current version of the Travel Terms and Conditions. Your continued access or use of our website or services signifies your acceptance of the modifications to the Travel Terms and Conditions. You may not assign your rights or obligations under these Travel Terms and Conditions to any third party.
These Travel Terms and Conditions shall be governed by the laws of New Zealand.