We understand that sometimes our emails like to play a game of hide and seek; you might not find they’re sitting in your inbox like the usually do!

Try checking out your Spam Folder or Junk Mail. If you’re finding our emails here, try adding our email address (no-reply@grabone-mail.com) to your safe senders list.

How you do this depends on which email program you’re using. Here’s a rather long list of how to do this in the most common email programs:


  1.  Open up one of our emails.
  2.  On the upper right corner next to the reply button, click More.
  3.  Click Add Sender to Contacts List.
  4.  You should receive a message to confirm your action.

Mac Mail

  1.  Open up one of our emails.
  2.  Right-click on our email address at the top.
  3.  Click Add to contacts in the menu that appears.
  4.  Click Save and Close.

 Microsoft Outlook 2003

  1.  Open up one of our emails.
  2.  Select Actions from the toolbar.
  3.  Select Junk Email from the dropdown menu.
  4.  Select Add Sender to Safe Senders List.
  5.  Verify that all our information is correct and click OK.

Microsoft Outlook 2007

  1.  Open up one of our emails.
  2.  Select Options from the Tools menu.
  3.  Open the Preferences tab, and under Email, select Junk E-Mail.
  4.  Click the Safe Senders tab and click Add.
  5.  Enter no-reply@grabone-mail.com as a contact and click OK.


  1.  Open up one of our emails.
  2.  Click the Add to contacts link next to our email address details at the top of the email.

Yahoo! Mail

  1.  Open up one of our emails.
  2.  Click the Add to Address book link.
  3.  Enter no-reply@grabone-mail.com in the email field and Save Contact.


  1.  Open one of our emails in your Gmail app.
  2.  Tap the Contact icon to the left of our name and email address.
  3.  Tap Ok in the add contact popup.
  4.  Tap Create new contact at the top of your Contacts list.
  5.  Enter GrabOne in the First Name field and no-reply@grabone-mail.com in the Email field.
  6.  Tap Save.


  1.  Tap on our name in the From line.
  2.  On the next screen, tap Create New Contact.
  3.  Click Done to save our address details

If you’re still having issues with not receiving our email, feel free to contact our fantastic support team on 0800 GRABONE (0800 472 2663) or fill in the Contact form on our Contact Us page.